National Customer Service Awards for Conveyancers
“We were 1st time buyers so had no idea what we were doing, but FDR explained everything and relieved our anxieties”
FDR Law Residential Conveyancing has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.
Tim Jordan, Head of Residential Conveyancing said “We’re absolutely delighted to have been shortlisted. At FDR Law we are passionate about the level of service we deliver to our clients and we know they always have a choice. This proves all the hard work the team put in has paid off”
The winners will be announced at the 2nd annual ESTAS Conveyancer Awards on 19th October. In London, hosted by TV Property expert and ESTAS brand ambassador Phil Spencer.
Spencer said “Our job is to highlight firms who are providing exceptional levels of customer care throughout the home moving process. At The ESTAS we believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. Firms that enter The ESTAS have already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”
The ESTAS Group which highlights the best firms for customer service involved in the home moving process has revealed its annual shortlist for their 2nd annual Conveyancer Awards sponsored by SearchFlow. The results are based purely on feedback data received from customers who were asked a series of questions about the service they received during the home moving process. Over 7,000 customers completed a survey providing 175,000 pieces of data relating to customer service delivered by conveyancing firms taking part.
“These figures prove that not only are customers happy to give feedback but many now expect to be given the opportunity to do so. We live in a world where customer reviews are becoming increasingly important in the consumer decision making process, not just for hotels and restaurants but property related decisions as well” says Simon Brown founder of The ESTAS Group.
“The team worked exceptionally quickly and kept me informed throughout. Couldn’t have had better service”