Eddie Goldsmith, chairman of the Conveyancing Association, discusses issues of the moment within the conveyancing sector including mortgage fraud, conveyancing panels, CQS, collection of up-to-date live information and the customer experience.
The rapid ‘industrialisation’ of the conveyancing market, brought about by new legislation including Alternative Business Structures (ABS) and the Legal Services Act, has created a hotbed of competition within which elite, dedicated conveyancing firms will thrive.
The Conveyancing Association membership consists of strong, well resourced, dedicated conveyancing firms which collectively undertake 18 per cent of all the conveyancing in the country. We are specialists in conveyancing, not dabblers. We view increased competition from new entrants to the market as an opportunity to be seized, not feared, as it will lead to innovation and excellence.
The challenge of growth however is ensuring that standards are constantly upheld and that consumers are given exceptional service as a matter of course. We are confident our members will adhere to this, but of course we only represent them as opposed to the wider industry, and certain challenges, such as mortgage fraud, are affecting the entire industry and need to be urgently addressed.
Read full article in the Mortgage Finance Gazette
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